Delivery and Returns

Deliveries

Port Stephens Packaging runs its own fleet of company owned and operated vehicles ensuring personalised service from uniformed staff that know and care for our customers. The Port Stephens region is serviced daily and being local, emergency deliveries are regularly made should the need arise. Regular deliveries are also made to Newcastle, the Greater Hunter Region and the Central Coast.

Deliveries are Free into Store for orders over $100.

Additional freight charges may apply depending on delivery location.

Call our customer service team for further information. They are always on hand to assist and the showroom is open to the general public.

Returns

Claims for breakages and shortages must be made within 7 days.
- Request for goods to be returned must be received within 7 days of invoice.
- Authorisation Number must be obtained before goods can be returned.
- Special Orders or Custom print orders are non returnable and non refundable.
- A Restocking Fee of 20% may be applicable on all returns.

Property of the invoiced goods & all previously invoiced goods remain the property of Port Stephens Packaging until all outstanding debts owed to Port Stephens Packaging are fully paid and settled.